Digital Sales Operation Project Lead

Location: CN - Shanghai   
Goodyear Talent Acquisition Representative: Amelia Li  
Sponsorship Available:  No
Relocation Assistance Available: No 

Priniple Duties and Responsibilities :

Improvement of Platform/Applications – External and Internal:

• You need to support manager to research/analyze competitors, customers, other industries, and our back end data to generate ideas on platforms/applications (B2B, SFE, etc.) to optimize customer experience (eg: customer purchasing, customer searching, sales team visit, etc.) in alignment with the business strategy.
• You are responsible to run project management and execute sales operation optimization projects to drive on time delivery and desired results.
• You need to provide data analysis report on customer behavior and customer experience to optimize product launch method, promotional method, web pages display etc. 
• You act as the tier 1 support on designated platforms to internal customers to help users utilize the Apps smoothly and troubleshoot where required

Operation Excellence of Platform/Application:

• You are responsible to provide data/analytical input to line manger on operation excellence metrics based on the functions and operational processes on platforms/applications to make sure operational excellence.
• You are request to execute desired changes in current processes and operations as aligned with key stakeholders.
• You need to ensure implementation of operational standards in aligned with affected services.

Routine Operation on Platform/Application:

• You contribute to contribute to daily platforms/applications operation including data updates, process controls and results feedback.
• You are requst to explain the logic and details of new function to guide customer better understand and use platforms/applications.

Requried Experience and Skills:

• You with Bachelors' degree, 3~5years+ experience related to operation of digital platforms project management.
• You with good logical thinking and effective cross-functional communication skill.
• You are a responsibility and proactive person.
• You with related experience on directly operating customer purchasing platform/application or sales force management application is preferred.
• You are experience in automobile aftermarket related industries is a plus.
• You with effective cross-functional communication skill, fluent in English would be a plus.
• You are good at PPT. If you skilled at Tableau would be a plus. 
• PMP certification is preferred.

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.

Goodyear is one of the world’s largest tire companies. It employs about 74,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate