HR Services Associate - Tier 1

Location: PH - Philippines - A510   
Goodyear Talent Acquisition Representative: Dan Dave Alberto  
Sponsorship Available:  No
Relocation Assistance Available: No 

This individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS, Procurement, Accounts Payable and T&E functions. He or She will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.

Job Responsibilities:

• Act as the front-line point of contact for employee inquiries across various HR functions.
• Strive to resolve inquiries and issues at the first point of contact, reducing the need for escalation to Tier 2 or other specialized teams.
• Collaborate with Tier 2, HR Centers of Excellence, and other stakeholders to support COE work within Tier 1.
• Guide Managers and Employees in executing Workday transactions and manage workload efficiently within the Workday ticketing system.
• Ensure SLAs are met.
• Maintain and update internal knowledge base articles, FAQs, and standard operating procedures (SOPs) to ensure that accurate and current information is available for both the helpdesk team and employees.
• Assist in developing new knowledge base content based on recurring inquiries and process changes.
• Stay up to date on new HR policies, procedures, and system updates to ensure accurate and timely responses to employee inquiries
• Provide ongoing training and development to other Tier 1 helpdesk staff to ensure they are knowledgeable and capable of handling a wide range of HR inquiries.
• Ensure that all actions taken by the Tier 1 Team comply with relevant labor laws, company policies, and data protection regulations (e.g., GDPR).
• Participate in regular audits of helpdesk processes to ensure compliance and identify areas for improvement.

Job Qualifications:

• Bachelor's Degree in Human Resources, Business or related field
• At least 1 year of professional experience 
• Previous experience working in an HR Helpdesk, HR Shared Services, or HR Support role is a plus
• Previous experience working in a tiered shared services model is a plus
• Hands-on experience with Workday or other HRIS platforms (e.g., SAP SuccessFactors, Oracle HCM, ADP) is a plus
• Proficient in English both verbal and written. Fluency in required local language may be needed in certain regions. 

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Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.

Goodyear is one of the world’s largest tire companies. It employs about 74,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate